Frequently Asked Questions

• You can place an order online anytime at www.cbstation.com, available 24 hours a day, 7 days a week for your convenience.
• If you prefer to order by phone, our friendly Customer Service team is happy to assist you. Call us on (866) 960-5865 and have your item numbers and payment method ready.
• You can also place an order by email by sending your order details to cs@cbstation.com. Be sure to include all required information, such as item numbers, quantities, and payment details. Please note that phone and email orders are processed once all information has been reviewed and approved and may take longer to process than online orders.

A minimum in-stock opening order of $250.00 is required, excluding applicable shipping, handling, and decoration charges.

If you notice an error or have made a mistake in your order details, please call us at (866) 960-5865 with your order number ready, or email cs@cbstation.com. We will do our best to assist you. Please note, we cannot make any changes to an order once it has been placed. If you contact us, we can assist you in cancelling the order so that you can place a new one with the necessary changes.

• For in-stock items, your card will be charged once your blank order is prepared and ready to ship.
• For any decorated items, your card will be charged when the order is prepared and ready to begin the decoration process.

You will receive a notification as soon as your shipping label is created. You can also check your order status anytime by logging into your account on our website. Please note that tracking details may not show movement until the package is picked up by our logistics partner. For blank orders, tracking typically updates within 24 hours. For personalized orders, tracking will update once the order has shipped, based on the customization turnaround time.

Orders are processed immediately. To cancel, call (866) 960-5865 with your order number within 1 hour of placing your order. Changes are not possible, but we can cancel within this timeframe.

Yes. Please check our Download Hub (once logged in) for requirements, or email cs@cbstation.com for details.

Yes, Turnaround is typically 10 business days after artwork approval and payment (up to 15 days in some cases, communicated before approval). We accept. DST files at cs@cbstation.com. If you don’t have one, send a .PDF or .JPEG for digitizing (nominal fee). Pricing depends on quantity and stitch count.

We ship within 3 days of the backorder date, when possible, but availability may change. Contact us to confirm if you need a firm in-hand date.

A reciprocal tariff is applied to help cover the increased costs of international duties and tariffs. This measure ensures we can continue providing reliable service despite changing trade conditions. We regularly review this fee and will make adjustments as circumstances allow.

Orders placed directly on our website qualify for free shipping if they meet the following criteria:

• Applies to: In-stock items only.
• Qualifying Orders: Shipping address must be within the Continental U.S.
• Exclusions: Screen-printed orders, Logo embroidery orders, back-ordered products, and orders placed by our Customer Support team.

• Blank, in-stock items: Orders placed by 2 PM EST on our website typically ship the same day. In occasional cases, due to unforeseen circumstances, shipping may take up to 24 hours.
• Monogram, in-stock items: Typically ship within 3-4 business days when the order is placed on our website.
• Decorated, in-stock items: Turnaround time depends on artwork and payment approval. Once approved, orders typically ship within 10-15 business days.

Our customer service team is available Monday-Friday, 9:00 AM to 5:00 PM EST. We do not ship or operate on Saturdays, Sundays, or holidays. Orders places outside of business hours or on non-shipping days will be processed on the next business day. Sign up for our email newsletter to receive updates on holiday closures.

We offer standard Ground and Express shipping, as well as USPS and Freight options for qualifying orders. You can select your preferred shipping method during checkout on our website. For special shipping requests or freight quotes, please contact our Customer Service team.

If you need to upgrade your shipping, please contact us within 1 hour of placing your order. While we cannot guarantee changes once processing has begun, we will do our best to accommodate your request.

Yes. CB Station can drop-ship your order anywhere in the USA. Our company name will not appear on or inside the package. Returns for drop-shipped orders must follow our regular return policy.

Our strength is in canvas, jute, and cotton-linen blends with genuine leather accents. Our towels are made from 100% Oeko-Tex certified cotton, and some products are made from polyester.

To extend the life of our canvas, jute, and cotton-linen blend products, we recommend spraying them with ScotchGard™ Fabric and Upholstery Protector before use to help prevent blemishes. For cleaning, we suggest spot cleaning only. While some customers have washed their bags with good results, we do not recommend it, as dyed canvas may bleed and leather components may be damaged. Our polyester products, however, can be gently machine washed.

• CB Station’s products (excluding monogrammed/personalized, screen printed, custom products, retired and/or sale merchandise) can be returned or exchanged within 14 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. Returns must receive prior approval and the merchandise must be returned unused, unwashed and in the original packaging. The condition of the product is left at the discretion of CB Station.
• Customers are responsible for all shipping expenses on the returns of CB Station products.

All sale items are final sale and cannot be returned.

• If you would like to return or exchange a product, please email or call us with your order number ready. We will provide you with a RA number.
• Once our warehouse has received and processed the return, we will be able to refund your credit card for the cost of the product. A refund may not appear immediately as it may take up to 5-7 business days depending on your bank to process the transaction.

• It’s our company policy that customers are responsible for returns shipping expenses of CB Station products. Exceptions may be made in the event that we made an error on our end in processing or fulfilling your order. We do not assume responsibility for any misdirected, lost or damaged return shipments.
• All returns must include order details, and if possible, the original packaging slip.

• We stand behind the quality of our products with a 1-Year Warranty. We guarantee that every CB Station product is free of manufacturing defects. If you discover a material or manufacturing defect, we will replace or repair the item at our discretion. Any Warranty claims must be accompanied by an acceptable proof of purchase from an authorized CB Station retailer.
• Please note this 1-Year Warranty does not cover misuse, neglect, accidents, abrasion, solvents, cleaning liquids, damage during transport, or any modification to CB Station merchandise.
• We also cannot be held responsible for loss, damage or cost resulting from the use or loss of our products. Please note that general wear and tear, including but not limited to the breakdown of colors and materials over time, is not considered a material or manufacturing defect and is therefore not covered by the Limited Lifetime Warranty.
• We will not honor fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent.

• Contact customer support at 866-960-5865. Please provide the following information:
  • Order number
  • Full name
  • SKU number
  • Details of the defect(s)
• Photos showing the defects will be required to process the warranty claim.

Please email us at social@cbstation.com with any details regarding your request and we will get back to you as soon as we can.