Frequently Asked Questions
- Visit us online at www.cbstation.com for quick and convenient ordering 24 hours a day, 7 days a week.
- If you prefer to speak to someone, our friendly customer service team is here to take your order by phone. Just give us a call toll-free at (866) 960-5865. Please have your item numbers and payment method ready.
A minimum order of $250.00 is required for your first opening order (excludes applicable shipping and handling charges).
There is no minimum for repeat orders.
If you noticed an error or have made a mistake in entering your order details, please call us at (866) 960-5865 with your order number ready, or email [email protected] as soon as possible and we will do our best to assist you. Please note we will not be able to accept any monogram changes after 4 hours of receiving the order. All customized/monogrammed items and retired/sale merchandise sales are final.
Your card will be charged for in-stock items once your order is ready to be shipped.
As soon as a shipping label has been generated for your order, you will receive a confirmation email with a tracking number for you to track your order with.
Once an order has been placed we start processing it immediately. If you need to cancel your order, please call us at (866) 960-5865 with your order number ready, or email [email protected] as soon as possible and we will do our best to assist you.
Once an order has been placed we start processing it immediately. If your personalized order has already been processed, we may not be able to cancel or change it (even within as little as 4 hours of receiving the order). Please call us at (866) 960-5865 with your order number ready, or email [email protected] as soon as possible and we will do our best to assist you.
We do offer custom product requests to orders that meet our requirement of minimum quantities that generally varies based on the product style. We pride ourselves in offering a full turnkey operation with a quick turnaround time. Please email us on [email protected] with any custom product order needs or to obtain more information about this service.
We do offer Logo embroidery services with turnaround time of 7 business days upon approval of your artwork’s image proof. Please share your digitized original vector file in (.EPS, .OFM, .DST OR .AI) file formats. The price for this service will be quoted out based on your artwork since it greatly depends on the quantities and stitch count. Please email us at [email protected] for more details on logo embroidery.
- When item’s status is “back-ordered” you will be able to see the next available date for that particular product on our website clearly labeled underneath or next to the product photo, and/or near the product’s description and features.
- Our estimated in-stock dates for back-order items are usually very accurate, but please note that they might fluctuate by 2-3 days based on U.S. Customs formalities.
- Any orders including back-ordered items will be kept open until the merchandise becomes available and we are able to fulfill your entire order. If you prefer to close the open order before the back-order has been shipped, please call our office.
- We ship out back-ordered items on the same day we receive a new shipment unless you have specifically requested otherwise on your order.
- All orders for blank, in-stock items received by 2 pm EST on our website will be shipped the same day. Once dispatched, orders are generally received within 2-5 business days.
- All orders for in-stock items with personalization received by 2 pm EST on our website will be shipped in 2-3 days. Once dispatched, orders are generally received within 2-5 business days.
Please note that we do not ship on Saturdays, Sundays or Holidays and plan your order accordingly. Sign up for email newsletter to be notified of holiday closures.
- In addition to offering standard Ground and Express Shipping, we can also ship your order via USPS, by Freight or we can even ship using your shipping account.
- We also offer free shipping for website orders totaling $500 and up. This offer applies to in-stock items only and in order to qualify, your shipping address must be within the contiguous United States.
If you have any concerns about your order’s shipping time, please contact us immediately and we will do our best to assist you.
- Yes, CB Station will drop-ship your order anywhere in the USA.
- We do not include our company name anywhere on or in the order.
- For returns, please follow our regular return policy.
More info on CB Station Products
- Our products like totes, pillows, and aprons are made out of all natural, heavy cotton canvas, jute and cotton linen blends. Genuine leather is also used on some totes.
- Our bath towels are made from 100% cotton and are Oeko-Tex certified making them not only healthy for use, but for the environment as well.
- Lastly, our Motion line of bags are made from polyester.
- In order to make the most of the extended use of our products, we strongly encourage all of our customers to prep our canvas, jute, and cotton- linen blend products by spraying them with ScotchGard Fabric and Upholstery Protector before use. Doing so helps to reduce future blemishes that are commonly unavoidable during repeated use.
- If you find yourself with a stain or dirt on your canvas product, we strongly recommend spot cleaning only. Some of our customers have washed their bags in their washing machine and boasted good results, but we don’t recommend this as we cannot guarantee that some dyed canvas options won’t bleed or that the integrity or any leather in the product will withstand such trauma.
If you like our quality, materials, and product construction, but still see yourself needing a custom designed / constructed bag, we can manufacture a custom product just for you. Please reach out to us at [email protected] to find out more about the requirements and details needed for this service.
- CB Station’s products (excluding monogrammed/personalized, screen printed, custom products, retired and/or sale merchandise) can be returned or exchanged within 14 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. Returns must receive prior approval and the merchandise must be returned unused, unwashed and in the original packaging. The condition of the product is left at the discretion of CB Station.
- Customers are responsible for all shipping expenses on the returns of CB Station products.
All sale items are final sale and cannot be returned.
- If you would like to return or exchange a product, please email or call us with your order number ready. We will provide you with a RA number.
- Once our warehouse has received and processed the return, we will be able to refund your credit card for the cost of the product. A refund may not appear immediately as it may take up to 5-7 business days depending on your bank to process the transaction.
- It’s our company policy that customers are responsible for returns shipping expenses of CB Station products. Exceptions may be made in the event that we made an error on our end in processing or fulfilling your order. We do not assume responsibility for any misdirected, lost or damaged return shipments.
- All returns must include order details, and if possible, the original packaging slip.
- We stand behind the quality of our products with a 1-Year Warranty. We guarantee that every CB Station product is free of manufacturing defects. If you discover a material or manufacturing defect, we will replace or repair the item at our discretion. Any Warranty claims must be accompanied by an acceptable proof of purchase from an authorized CB Station retailer.
- Please note this 1-Year Warranty does not cover misuse, neglect, accidents, abrasion, solvents, cleaning liquids, damage during transport, or any modification to CB Station merchandise.
- We also cannot be held responsible for loss, damage or cost resulting from the use or loss of our products. Please note that general wear and tear, including but not limited to the breakdown of colors and materials over time, is not considered a material or manufacturing defect and is therefore not covered by the Limited Lifetime Warranty.
- We will not honor fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent.
- Contact customer support at 866-960-5865. Please provide the following information:
- Order number
- Full name
- SKU number
- Details of the defect(s)
- Photos showing the defects will be required to process the warranty claim.
Please email us at [email protected] with any details regarding your request and we will get back to you as soon as we can.