frequently ASKED QUESTIONS
How can I place an order with CB Station?
- Visit us online at www.cbstation.com for quick and convenient ordering 24 hours a day, 7 days a week.
- If you prefer not to place your order online, our friendly customer service department is here to personally take your order by phone. Just give us a call toll free at (866) 960-5865 with your item numbers and payment method ready.
Do you have a first order minimum? Is there a re-order minimum?
- A minimum order of $250.00 is required for your first opening order (excludes applicable shipping and handling charges). There is no minimum for repeat orders.
I noticed my details are incorrect on my order confirmation; can I update them to be correct?
- If you notice an error or have made a mistake in entering your order details, please call us at (866) 960-5865 with your order number ready or email firstname.lastname@example.org as soon as possible and we will do our best to assist you. Please note we will not be able to accept any monogram changes after 4 hours of receiving the order and that all customized/monogrammed items and retired/sale merchandise sales are final.
When will I be charged for my order?
- Your card will be charged for in-stock items once your order is ready to be shipped.
How can I track my order?
- As soon as a shipping label has been generated for your order, you will receive a shipping confirmation email with tracking number. You can track your order with the number found in this email confirmation.
Can I cancel my blank order once it has been placed?
- Once an order has been placed we start processing it immediately. If you need to cancel your order, please call us at (866) 960-5865 with your order number ready or email email@example.com as soon as possible and we will do our best to assist you.
Can I cancel or change my personalized order once it has been placed?
- Once an order has been placed we start processing it immediately. If your personalized order has been processed, we may not be able to cancel or change it even after just 4 hours of receiving the order. Please call us at (866) 960-5865 with your order number ready or email firstname.lastname@example.org as soon as possible and we will do our best to assist you.
I have placed my order, when will it ship?
- All orders for in-stock items received by 2 pm EST on website will be shipped on the same day. Your order will be shipped Ground Service unless you select the other service. Once dispatched, orders are generally received within 2-5 business days. Please note that we do not ship on Saturdays, Sundays or Holidays and plan your order accordingly.
Do you accept Custom Product order requests?
- We do offer custom product requests to orders that meet our requirement of minimum quantities that generally varies based on the product style. We pride ourselves in offering a full turnkey operation with a quick turnaround time. Please email us on email@example.com with any custom product order needs or to obtain more information about this service.
Do you offer Logo Embroidery?
- We do offer Logo embroidery services with turnaround time of 10 business days upon approval of your artwork’s image proof. Please share your digitized original vector file in (.EPS, .OFM, .DST OR .AI) file formats. The price for this service will be quoted out based on your artwork since it greatly depends on the quantities and stitch count. Please email us at firstname.lastname@example.org for more details on logo embroidery.
What happens if/when a product is on back-order?
- When item’s status is “back-ordered” you will be able to see the next available date for that particular product on our website clearly labeled underneath or next to the product photo, and/or near the product’s description and features.
- Our estimated in-stock dates for back-order items are usually very accurate, but please note that they might fluctuate by 2-3 days based on U.S. Custom’s formalities.
- Any orders including back-ordered items will be kept open until the merchandise becomes available and we are able to fulfill your entire order. If you prefer to close the open order before the back-order has been shipped, please call our office.
- We ship out back-ordered items on the same day we receive a new shipment unless you have specifically requested otherwise on your order.
What methods of shipping do you offer?
- In addition to offering standard Ground and Express Shipping, we can also ship your order via USPS, by Freight or we can even ship your order using your shipping account.
- We offer an exclusive free shipping opportunity to any order placed on our website where the merchandise totals $500.00 and up. This offer applies to in-stock items only and in order to qualify, your shipping address must be within the Continental U.S.
Can I upgrade my shipping after my order has been placed?
- If you have any concerns about your order’s shipping time please contact us immediately and we will do our best to assist you.
MORE INFORMATION ON CB STATION PRODUCTS
- CB Station products are made out of all natural, heavy cotton canvas, jute and cotton linen blends and genuine leather.
- In order to make the most of the extended use of our products, we strongly encourage all of our customers to prep our Canvas products by spraying them with Scotch Gard Fabric and Upholstery Protector before use. Doing so helps to reduce future blemishes that are commonly unavoidable during repeated use.
- If you find yourself with a stain or dirt on your canvas product, we strongly recommend spot cleaning only. Some of our customers have washed their bags in their washing machine and boasted good results, but we don’t recommend this as we cannot guarantee that some dyed canvas options won’t bleed or that the integrity or any leather in the product will withstand such trauma.
What is CB Station’s return policy?
- CB Station’s products (excluding Monogrammed/Personalized, Screen Printed, Custom Products, Retired and/or Sale Merchandise) can be returned or exchanged within 14 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. Returns must receive prior approval and the merchandise must be returned unused, unwashed and in the original packaging. The condition of the product is left at the discretion of CB Station.
- Customers are responsible for all shipping expenses on the returns of CB Station products.
Can I return Sale items?
- All Sale items are final sale and cannot be returned.
I am looking to return or exchange my recently purchased CB Station product, what should I do?
- If you would like to return or exchange a product, please email or call us with your order number ready. We will provide you with a RA number.
- Once our warehouse has received and processed the return, we will be able to refund your credit card for the cost of the product. A refund may not appear immediately as it may take up to 5-7 business days depending on your bank to process the transaction.
Additional information pertinent to our return policy:
- It’s our company policy that customers are responsible for returns shipping expenses of CB Station products. Exceptions may be made in the event that we made an error on our end in processing or fulfilling your order. We do not assume responsibility for any misdirected, lost or damaged return shipments.
- All returns must include order details, if possible original packaging slip.
What is covered under CB Station’s Warranty?
- We stand behind the quality of our products with a Limited Lifetime 1 year Warranty. We guarantee that every CB Station product is free of manufacturing defects. If you discover a material or manufacturing defect, we will replace or repair the item at our discretion. Any Warranty claims must be accompanied by an acceptable proof of purchase from an authorized CB Station retailer.
- Please note this Limited Lifetime Warranty does not cover misuse, neglect, accidents, abrasion, solvents, cleaning liquids, damage during transport, or any modification to CB Station merchandise.
- We also cannot be held responsible for loss, damage or cost resulting from the use or loss of our products. Please note that general wear and tear, including but not limited to the breakdown of colors and materials over time, is not considered a material or manufacturing defect and is therefore not covered by the Limited Lifetime Warranty.
- We will not honor fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent.
I am looking for a PR contact for an interview or image request, who should I contact?
- Please email us at email@example.com with any details regarding your request and we will get back to you as soon as we can.