CLAIMS Should any damage occur in transit, please do not re- fuse to accept the shipment as this will cause delays and added expense. Instead, obtain the delivering carrier’s notation of damaged merchandise. DAMAGED PRODUCTS We require a photo of the damaged item(s) in question to be emailed to [email protected]. At this time, we will determine if a call tag is needed to get the item(s) back. We will then either issue a credit back to the credit card used to place the order (which should reflect back into your account between 2-3 business days) or we’ll process a replacement. If there is no need to return the item, the credit or replacement of a blank bag will be resolved within 24hrs. If the item is customized/monogrammed then we will process a replacement within 48 hrs. We do not accept any returns after 14 days. RETURN OF MERCHANDISE Returns are only accepted with prior approval. All returned merchandise must be returned within 14 days in the original packaging exactly the way it was received. DISCLAIMERS Pricing: Every effort is made to verify accuracy of our pricing. However, CB Station reserves the right to change prices without notice. Scuffs and Knots: It is the nature of canvas to have small knots thread or spots as it is in its natural form. Natural canvas items show this the most. This is not considered a defect. BACK-ORDERS Any orders including back-ordered items will be kept open until the merchandise becomes available and we are able to fulfill your entire order. If you prefer to close the open order before the back-order has been shipped, please call our office. CUSTOM ORDERS Custom and large orders ($5,000 minimum) require 50% advance when acknowledging the product for final approval. Remaining amount will be charged when order is ready to ship. Turnaround time is 10-12 weeks after final sample approval. SHIPPING We offer an exclusive free shipping opportunity to any order placed on our website where the merchandise totals $500.00 & up. This offer applies to in-stock items only and in order to qualify, your shipping address must be within the Continental U.S. All the orders placed on our website that are received before 2pm EST are shipped on the same day with UPS ground. DROP SHIPPING A $3.00 handling charge will be applied on all drop ship orders. CANCELLATIONS & CHANGES All cancellations/changes must be emailed to us at [email protected] with the order #. Please note, we won’t be able to accept any monogram changes after 4 hours of receiving the order. All customized/ monogrammed items and retired/sale merchandise sales are final. terms & CONDITIONS. MINIMUM ORDERS A minimum order of $250.00 is required for your first opening order (excludes applicable shipping and handling charges). There is no minimum for repeat orders. PAYMENT TERMS We accept all major credit cards including MasterCard, Visa, Discover, and American Express. When processing your order, we charge your card for the total amount due upon shipment of in-stock merchandise only. Any back-ordered items will not be charged until they become ready to ship. PLACING ORDERS • Visit us online at www.cbstation.com for quick and convenient ordering 24 hours a day, 7 days a week. • If you prefer not to place your order online, our friendly customer service department is here to personally take your order by phone. Just give us a call toll free at (866) 960-5865 with your item numbers and payment method ready. PERSONALIZED ORDERS All standard monogram/personalized orders will be shipped out within 2-3 business days. EMBROIDERY LOGO Any embroidery logo orders will be shipped out within 10 business days of artwork proof approval. SCREEN PRINTING Any screen printing orders will be shipped out within 10 business days of artwork proof approval. In order to expedite the process, avoid any errors, and ensure a positive ordering experience, we highly encourage all personalized orders to be placed on our website. ALL CUSTOMIZED/MONOGRAMMED ITEMS AND RETIRED/SALE MERCHANDISE ARE NON-RETURNABLE. 106 | www.cbstation.com